Refund Policy

Money Back Guarantee

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do so by sending a message on the Contact Us Page.

Order cancellation

All orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

To Note

Refunds cannot be given for any mistakes in ordering the wrong product (e.g. wrong coordinate input or wrong metal color). By ordering the product, you accept responsibility of the product you ordered and cannot be offered a refund if you wish to have had a different style of product.